Frequently asked.
Don’t see your question? The fastest way to an answer is calling (312) 285-2982.
Questions & answers
Do you accept my insurance?
We accept most commercial insurances (BCBS, Aetna, Cigna, United Healthcare) as well as various forms of Medicaid and Medicare.
If you don’t see your insurance listed, call us at (312) 285-2982 and we’ll verify your coverage before your first visit.
Why does it say HMO on my insurance card?
HMO plans require selecting a primary care physician within network, with specialist referrals needed. HMOs generally provide coverage for services received from healthcare providers within the HMO network. Out-of-network services typically lack coverage.
If you have an HMO plan, please confirm with your insurer that we’re in your network before scheduling.
Can you explain what a copay, coinsurance, and deductible are?
- Copay
- A fixed amount of money that an insured person must pay out of pocket for a specific healthcare service or prescription medication.
- Deductible
- The amount of money you must pay out of pocket for healthcare services or medical expenses before your health insurance starts to cover a portion.
- Coinsurance
- A cost-sharing arrangement between you and your health insurance company after you’ve met your deductible.
What does insurance not cover?
The following services are out-of-pocket expenses:
- Medical marijuana paperwork registration
- Ketamine treatments
- Med spa services
- Weight management medication
Do you offer virtual appointments?
Yes — we offer both in-person and virtual appointments. Availability depends on the provider you’re seeing. Telehealth is available statewide in Illinois.
How long are appointments?
- Initial evaluation — 1 hour
- Medication follow-up — 15 minutes
- Therapy session — 45–50 minutes
- Ketamine session — 2 hours
How do I become a patient?
The fastest way is to call us at (312) 285-2982. You can also email sunshinepsychiatryllc@gmail.com or use our contact page.